Return and Refund Policy
This is a place to describe your Return and Refund Policy to buyers.
Our Return and Refund Policy covers the terms below.
Terms of return
Products (such as hair care items) may be returned within 14 days of purchase. Services that have already been performed are not eligible for a refund; if a service did not meet your expectations, please contact us within 7 days of your appointment so we can make it right.
State of return
Returned products must be unused and in their original, undamaged packaging, with any included accessories or documentation.
Reason for return
We accept returns for products that are damaged, defective, or incorrect (the wrong item was provided). For any other reason, please contact us and we will do our best to help.
Process for return
To initiate a return or report an issue, contact us through our Contact Us page or by email. Please include your name, the date of your purchase or appointment, the product or service involved, and the reason for the return. We will confirm your return request and provide any instructions you need.
Process of refund
Once your return is received and inspected, we will notify you that we have received it and whether your refund has been approved. Approved refunds are issued to the original payment method and are typically processed within 5-10 business days, depending on your payment provider.
Contact details
For questions about returns or refunds, reach us through our Contact Us page.
Questions? Visit our Contact Us page.